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FAQs

Frequently Asked Questions

When should I make my spa reservations?

To ensure you receive all the spa treatments you want, when you want, not only is advance booking suggested, it is highly recommended. Guests may book up to one month in advance of their arrival. Some treatments may not be available every day. Call our hotline +234 807 232 6127 or see all packages to make your preferred choice

What is the Cancellation Policy?

A Three hour (3) notification is required for all canceled or changed spa appointments to avoid a 50% cancellation fee.

What if I arrive late to my appointment?

Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee for the appointment.

What should I tell my treatment provider?

At Lizaffair all guests receiving spa treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, beautician and/or nail technician about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.

If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.

In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.

What should I wear?

A robe, slippers and lockers are provided for your convenience at the spa or you may choose to wear the robe from your room. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments. Please remove all jewelry before visiting the spa.

What if I have some physical ailment, disability or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.

Should I avoid the spa if I am pregnant?

Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat. We do not recommend the Himalayan Salt Stone Massage, Soothing Agave Ritual, Warm Detox Wrap, Adobe Lavender Cocoon, Bee Perfect Body Wrap, Ultimate Redefining Wrap, Brazilian Blow Out or Vibrational Sound Therapy at any time during Pregnancy.

Should men shave before a facial?

Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.

Are there any rules of etiquette?

Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa. Arrive early. Don’t cheat yourself out of your relaxation time.

Will I be able to purchase the products that are used in my treatments?

We carry a full array of professional spa products so you can duplicate the benefits at home. We also ship direct to you should you want to reorder upon returning home.

Should I shave my legs before my massage or body treatment?

Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.

Not finding the help you need?

+234 807 232 6127 - (Monday - Saturday) 9am to 9pm & (Sunday) 2pm to 9pm

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